Products > FAQ
General
Q: WebWordz Statistics generates a report about activity on my Web server. Where does it get the information?
A: WebWordz Statistics relies on the small JavaScript that gathers information from all visitors on your site. This JavaScript sends data to our servers, where it is analyzed and stored in a database. Reports are created by querying the data stored in this database.
Q: When are my reports available for viewing?
A: Your reports should be available within minutes of adding our code to your Web pages, and from that point on are available 24 hours a day, 7 days a week, 365 days a year. Regularly, we perform maintenance task on our servers. During these periods statistics are not available, however, the service still collects data from your site.
Q: I have multiple virtual domains. Can I create reports for each domain?
A: Yes. You can create separate sites for each of your virtual domains, and report independently on them. Note that if you use WebWordz Statistics to track traffic for separate businesses, WebWordz Statistics License Agreement and Terms of Service requires that you create separate accounts for each business.
Q: What if I want others to see my reports?
A: No problem! User Management allows you to add multiple users who can view your report just by typing in their e-mail addresses and names.
Q: Is WebWordz Statistics accurate?
A: WebWordz Statistics is based on a modification of traditional logfile analysis, such as Analog, http-analyze etc. While not all browsers provide each piece of information that we report on (2.x and 3.x browsers in particular), this service is able to track users thorough Proxy Servers (such as AOL), thereby increasing accuracy when reporting on user information.
Q: How many pages can I report on per site?
A: As many as you want! There are no limitations placed on you at all.
Implementation
Q: What will I need to do to implement the service?
A: You'll need to insert a small piece (2 lines) of tracking code into your web pages. The code won't be visible to your visitors and there is no need to display a banner.
Q: Will the WebWordz code cause any damage to my web site or will it interfere with existing tracking utilities?
A: No. WebWordz is an invisible tracking service and it won't interfere with any other software.
Q: Will this service slow down my Web pages?
A: No. While you add a JavaScript for communication with our servers, the time required by these new activities is measured in fractions of seconds and should not be noticeable by your visitors. Our company maintains multiple Internet connections for this service. Additionally, our servers are top of the line servers with redundant hard-drives that are load-balanced, backed up, and maintained by the experts of our web hosting company to guarantee maximum up-time.
Q: Does the service work behind a corporate firewall? Can I track extranet traffic?
A: Yes, however, we recommend you try it in your environment before you make a purchase.
Q: Can I use WebWordz Statistics on secure pages?
A: Yes. WebWordz Statistics provides you with code that is specifically designed to track traffic on SSL (Secure Socket Layer) pages. SSL code should go into any page that resides in a secured directory or server.
Signing up
Q: Will I have to enter a credit card number for the free trial?
A: No, you won't. This is a 15 day limited time free trial without any obligations.
Q: How do you handle my personal data?
A: WebWordz.com is firmly committed to the privacy of customers and visitors. We DON'T disclose your data to ANYBODY and you won't receive spam E-mails from us.
Click here for our detailed privacy policy.
System & Security
Q: What Web server software and operating system do I have to use?
A: WebWordz Statistics is OS and Web Server Platform Independent. Macintosh, Unix, Windows, even home grown Web server solutions can be tracked through the same WebWordz Statistics console.
Q: Is the service secure?
A: Yes. Only those pages with HTML codes are tracked. Server log, network, and user specific data remain confidential.